You are wondering about the terms of the delivery of your rock clothing by CLOOK ? It's only natural to wonder if shipping cost will be added at checkout, which carrier will take care of your package and what is the delivery time after your online order. We answer each of your questions regarding delivery of your rock clothing order CLOOK.
Shipping cost
Delivery costs in mainland France
CLOOK offers delivery costs throughout the site and to all its customers for all deliveries in mainland France. Guaranteed with no minimum purchase amount for standard delivery by tracked letter or tracked parcel. This way, you won't receive any unpleasant surprises when you place your order on the CLOOK store. We take care of everything !
Delivery costs in Europe
CLOOK delivers your rock clothing for men and women to the countries of the European Union, namely:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia , Slovenia, Sweden (list subject to change).
|
WEIGHT Until : |
TRACKED DELIVERY |
|
|
Europe |
Rest of the world |
|
|
100g |
€6.00 |
€7.00 |
|
250g |
€6.50 |
€8.00 |
|
500g |
€7.50 |
€10.00 |
|
750g |
€8.50 |
€11.50 |
|
1 kg |
€9.00 |
€13.50 |
|
2kg |
€13.00 |
€20.50 |
|
3kg |
€16.50 |
€28.00 |
Elsewhere in the world
Do you want to have a rock item CLOOK delivered internationally? Please contact the customer service to discuss tailor-made delivery terms (possible customs fees, etc.).
Sending by tracked letter or tracked parcel: what is it?
The delivery of your order CLOOK is always tracked in France. A tracked letter or parcel is a standard letter or parcel to which a bar code is associated allowing each stage of its delivery to be followed using La Poste's online tracking tool.
The double advantage of the tracked letter or tracked parcel is:
- peace of mind: follow the progress of packages from dispatch to delivery on the Internet, 24 hours a day, 7 days. / 7, for 60 days on the tool online tracking.
- simplicity: the tracked letter or tracked package is directly delivered to the recipient's mailbox by the postman.
delivery time
Delivery time in mainland France
Your order shipped to mainland France will be sent to the recipient in 5 to 10 working days after validation of your basket (excluding weekends and public holidays).
Delivery time for your order in a European Union country
Your order shipped in Metropolitan France will be sent to the recipient in 5 to 11 working days after validation of your basket (excluding weekends and public holidays).
If you order on Friday after 10:00 a.m., Saturday or Sunday, your package will be shipped the following Monday (or Tuesday in the event of a public holiday Monday). Please add a delivery time of 48 to 72 hours from Monday (excluding public holidays).
Delivery time for your package in a country outside the European Union
For delivery outside the European Union, please contact customer servicein order to evaluate the delivery time depending on the country of destination (on average 5 to 15 working days - excluding weekends and public holidays).
If you order on Friday after 10:00 a.m., Saturday or Sunday, your package will be shipped the following Monday (or Tuesday if there is a public holiday). In this case, please add a delivery time of 48 to 72 hours from Monday (excluding public holidays).
The carrier in charge of your order
The carrier in charge of your order is La Poste for all deliveries in mainland France. Likewise, the national postal service takes care of your package for delivery in Europe or internationally.
Delivery by letter or tracked parcel does not require your presence at your home. Delivery is made directly to your mailbox, without signature upon receipt. Just be sure to keep your mailbox empty so the postman can drop off the package. If your mailbox is full, the postman will leave a notice telling you to pick up the package from a La Poste agency within a specified time before it is returned to the sender.
CLOOK is therefore not responsible for the delivery time of your package nor for any disruptions to mail delivery that could lead to distribution delays.
Late delivery: what to do?
The delivery time is well past and you still have no sign of your package CLOOK? Please have your tracking number sent by email when your order is shipped and enter it in the field provided for this purpose on the parcel tracking page by La Poste. You will then know where your package is currently located and what its expected delivery date is.
If you were unable to collect your parcel CLOOK from your La Poste agency in time and it was returned to the sender, please contact customer service CLOOK here.
Product error or the product is not suitable: how to make a return?
Conditions for returning a product
You have a problem with the product(s) received. We invite you to discover the terms of return of your order.
Request an exchange or refund
If a product does not give you complete satisfaction and it meets the return conditions, you can request an exchange or refund. We invite you to read the details of these possibilities on this after-sales service page.
Still have a question regarding the delivery of your order?
You haven't found the answer to your question regarding the delivery methods for your rock clothing? Write us your message on the page Contact and we will respond to you within 24 hours.