How to order?
I choose the item of my choice and add it to the basket. To add a product to the cart, click on the “add to cart” button. Once your product has been added to the cart, click on the “my cart” button at the top right or “go to cart” and click on “order”
During delivery, my package was opened and a product is missing, what should I do?
If you notice the package opened in the presence of the delivery person, notify it on the transport slip. Please specify the missing product(s), as well as the quantities. Then contact our customer service using the form on our contact page, an advisor will give you instructions on how to resolve this incident.
What are the delivery times ?
To offer you the most competitive prices, our suppliers ship orders directly to you from their country of origin. They are mainly based in France or Europe.
Our average delivery times are 5 to 10 working days for France on average except when the deadline is specified in the product description.
A processing time of 48 to 72 hours is required to prepare orders.
Do you ship internationally?
Absolutely, we can ship anywhere in the world.
Can I exchange a product?
If you wish to exchange a product, contact our customer service using the form on our contact page. An advisor will give you the address where you can return it and will issue a credit with which you can order the product of your choice.
Is my payment secure?
Payment by credit card or via PayPal made on the site is secure. We use a secure SSL certificate to protect your banking data. Credit cards, Visa Eurocard and Mastercard, are accepted. After the transaction, a payment confirmation email will be sent to you.
I haven't received any order confirmation details?
This may happen due to an incorrect email address or a spam filter in your inbox. Please ensure your email is written correctly when placing your order.
I want to change my delivery address. Is it possible ?
If this happens to you, please contact us as soon as possible on our Contact Us page. We might still be able to make the change. However, if the product has already been shipped, we will not be able to do anything.
Can I trust you?
Absolutely, we accept payments via Visa, Mastercard and PayPal, these world leaders would never let us continue our store if we had a high rate of dissatisfied customers. Our online store is constantly monitored.
I would like to cancel my order, is this possible?
Yes, you have 3 hours from the time your order was placed. Simply send us an email and we will cancel your order and issue a 100% refund.
Availability of a product
Despite all our attention to updating the inventory of products offered by clook.fr, it is possible that a product is temporarily unavailable. We encourage you to return to our online store to regularly check availability.